WARRANTIES

& Exchanges

Limited Warranty

Rumble Tuff products are covered by a limited warranty for 30 days from the date of purchase unless otherwise specified. Some Rumble Tuff breast pump components are covered by a limited warranty for 120 days from the date for purchase.

Rumble Tuff electric breast pumps are covered by a limited 1 year warranty from the date of purchase; In addition, all breast pumps purchased in the USA have a 2 year warranty. Proof of purchase is required for any and all warranty services or work.

We only warranty products purchased from an authorized US Rumble Tuff dealer. International warranties will be covered by the authorized dealer of that country. Rumble Tuff warranties do not cover product damaged by improper use, mistreatment, or abuse. The use of certain unapproved accessories can void the warranty.

If your warranty is expired or void, we will still troubleshoot with you. For more information on what is and isn't covered under your breast pump's warranty, please refer to the user manual. Rumble Tuff is not responsible for items that are damaged or lost during shipment.

If you are experiencing a problem with your Rumble Tuff product, contact Customer Service:

801-609-8168

Shipping Cost and Options for Warranty

Free: Mail

After you receive a Return Authorization Number (RAN) from us, you will receive an email explaining how to mail your impaired pump to us. Unless otherwise requested, only send your pump and power adapter. Do not include the accessories. Rumble Tuff will repair your pump within two business days of receiving it. If the pump is still under warranty and we cannot repair it, we will replace it. We will return it to you upon completion. Under normal shipping conditions, you may be without your pump for up to 2 weeks.

If your pump or power adapter has sustained damage or mistreatment not covered by the warranty, Rumble Tuff will contact you with your options and the estimated cost to repair or replace your pump.

Local (Utah)

For repair work, you can bring your impaired pump and power adapter directly to our Orem, Utah office located at 865 N 1430 W. Please bring your proof of purchase. Please call ahead with your estimated time of arrival to ensure that our technician is available to look at your pump when you arrive.

Paid: $25

$25

We will ship a replacement breast pump of the same model and a new power adapter. We will include a return address label with the new pump. Please be aware, consumer is responsible for these shipping costs.

Within 2 (two) weeks of receiving the replacement pump, send the impaired pump and power adapter to

Rumble Tuff

865 N 1430 W

Orem, UT 84057

$45 Second-Day Delivery

$65 Next-Day Delivery

 

Your credit card will be charged the shipping fee, as well as a deposit for the full price of the replacement pump. The deposit will be pre-authorized (but not charged).

If your impaired pump and power adapter are not returned to us within an agreed-upon time frame, you may be charged the full price for your replacement pump. If the impaired pump is found to have damage caused from improper use, mistreatment, or abuse, you may be charged the full price for your replacement pump.

Expired Warranty or Non-Warrantied Repairs

If your warranty has expired or your pump has sustained minor damage not covered by your warranty, don't worry. Contact Customer Service about having your pump repaired. We will repair your pump for a reasonable price. However, in some instances, it may be more cost-effective to purchase a new breast pump. 

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865 N 1430 W Orem, UT 84057
801-609-8168 or 1-855-228-8388
customerservice@rumbletuff.com